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1What we deliver
Ugital Digital Marketing provides an online service. You use it in your account on talent.ugital.com.my. No physical goods are shipped.
2Credit packages
- Online payment: the credits are added to your account as soon as the payment gateway confirms the payment, normally within a few minutes.
- Bank transfer: upload your payment proof in your account. We confirm it and add the credits within 1 working day.
You get an email and an invoice when the credits are added. Your balance and expiry date are shown on your Credit page.
3Applicant list
A normal campaign’s applicant list opens at 10:00 (Malaysia time) on the 3rd working day after you publish. An urgent campaign’s list opens at 10:00 on the next working day. Working days are Monday to Friday. We email you when the list opens.
4After you confirm creators and pay
- Once your payment is confirmed (straight away for online payment, within 1 working day for bank transfer), the creators’ WhatsApp, phone and email are shown in your campaign.
- The creators are told by email to start, and they see your WhatsApp number and store address.
- Creators deliver the content described in your campaign brief, by the dates in the brief. You review each submission, then approve it or ask for changes.
5Services sold by quotation
For account management, content services, courses and live sessions, the start date, deliverables and schedule are set out in the quotation you accept.
6If something is late
If we cannot deliver within these times, we will tell you by email or WhatsApp. If a service is not delivered, you can ask for a refund under our Cancellation & Refund Policy.